Dear picunik p,
The dispute (order id: 5003772125804360 ) has been closed today and we have made a mediation. You can log in to <http://trade.aliexpress.com/issue/issueDetail.htm?issueId=1500032369024360> to check the details.
The dispute (order id: 5003772125804360 ) has been closed today and we have made a mediation. You can log in to <http://trade.aliexpress.com/issue/issueDetail.htm?issueId=1500032369024360> to check the details.
Since you didn't receive the package within the purchase protection days and both of you didn't reach any agreement, we will support you the refund request according to our rule.
| Problems with the order | Judgement from AE | Invalid Reason |
|---|---|---|
| Purchase Protection is running out, but package is still in transit | Valid | - |
| Package Information | ||
|---|---|---|
| Cainiao Super Economy for Special Goods | UG157502682HK | In Transit |
Final resolution: Partial refund 90.00 RUB
Reminder: Normally buyer will receive the refund in 3-20 business days.
Please spare a few minutes to provide feedback on the service I have provided. We strive on improving our performance consistently, and feedback ratings help us evaluate our performance further.
Thank you for your cooperation and support, and hope you have a great experience shopping with AliExpress. Your understanding and cooperation will be appreciated.
Please spare a few minutes to provide feedback on the service I have provided. We strive on improving our performance consistently, and feedback ratings help us evaluate our performance further.
Thank you for your cooperation and support, and hope you have a great experience shopping with AliExpress. Your understanding and cooperation will be appreciated.
Best regards,
AliExpress Case Management Team
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AliExpress Case Management Team
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Please do not reply to this email/message. This mailbox is not monitored and you will not receive a response.
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